Google Reviews

Stone River Windows reached out to 1CS as we had an email problem we couldn't fix... well, it turned out that we we're hacked... the first time in our 38 years in business. 1CS responded immediately and had us up and running very quickly... not only that, they implemented measures to ensure our ongoing security so it wouldn't happen again. I was so impressed, I signed them up as our ongoing systems support company.

Our server went down suddenly. John's technicians were highly knowledgeable. They reconfigured the software-hardware in our new server and explained the processes, hick-ups and glitches. They were fast, efficient and courteous. John's pricing was very reasonable, on par with others, as well as offering a variety of option from which to choose. I would highly recommend. Jim

We have been using 1CS as our Managed IT Service Provider since 2023 and they have delivered their end of the bargain. Handling daily IT support, long-term projects and ongoing management, their team is responsive, knowledgeable, and efficient. 1CS's proactive approach to IT management has significantly reduced downtime and improved productivity. They actively monitor and patch our systems, implement preventive measures, backup our data and deploy an array of tools to avoid performance and security related issues. Their guidance on long-term projects, including infrastructure upgrades and new software solutions, has been valuable. They keep us informed throughout the process and genuinely care about our success. Overall, 1CS's expertise, dedication, and approach make them a solid IT partner for any business. We highly recommend 1CS for any business in the Simcoe region seeking reliable and professional IT services.

As a small, non-profit childcare centre, having reliable and secure technology is essential—but not always easy to manage on our own. That’s why we’re grateful to have 1CS as our IT support partner. Recently, 1CS helped us by upgrading our network hardware and improving the performance of several of our workstations. They also took the time to review our overall IT setup, helping ensure we’re running as efficiently and securely as possible. Beyond one-time improvements, 1CS continues to support us with ongoing managed IT services. This includes monitoring our systems, applying necessary updates, backing up important data, and keeping our devices secure. Their helpdesk team is always just a call or email away whenever we run into issues. We also appreciated the chance to attend a recent webinar hosted by 1CS about new AI technology designed to boost workplace productivity. It was an interesting look at how even small centres like ours can benefit from emerging tools. As technology continues to change, we look forward to turning to 1CS for the guidance and support we need to serve our children and families with confidence.

Were easy to connect with, very knowledgeable and skilled. Solved our months long issue quickly and very reasonably priced. Will use again! Thanks for the great job in getting us up and running.

Really impressed with Nimal at 1CS and the help troubleshooting server connectivity and configuration with Windows Server. He understood what we were trying to accomplish with our server installation and remained focused on completing the task.

First class service. Timely, professional and knowledgeable. Highly recommended.

1CS IT support provides our small business with affordable support that meets our specific IT needs. They have helped us with various IT-related tasks, including email migration, network system setup, server backup support, and cybersecurity. Their staff are responsive, and we have found the senior level management to be very knowledgeable. We appreciate their expertise and commitment to providing great customer service.

As a small business, we don't have internal IT support. We needed to migrate our emails and contacted 1CS for assistance. They very quickly identified our needs, worked with our employees and 3rd party who currently hosted our emails, and successfully migrated our emails in a timely manner and within a budget that was very reasonable. Based on our experience, I'd highly recommend contacting 1CS if your company requires IT support.

Disappointing. Called to get a quote to install software and training for my company. Was promised a call from a technician or Blake, nothing after week. Called again and was told I was now given a scheduled time, again, never got the call; wasted my whole day. Followed up a third time, and was told they will be in touch. Nothing. Not reliable and cannot be depended upon. They may be competent but I will never know since they don't give me the courtesy or time.

Our company recently worked with 1CS, specifically Blake Fick, on a significant email migration project for all of our users. From our first conversation, Blake showed incredible patience and generosity of knowledge in assessing our needs and planning the migration project. He was always eager and willing to answer all of our questions and he ultimately oversaw the migration of all of our users to M365. Every set-up was unique and required manual, customized attention. I was beyond impressed with Blake’s expertise in the face of many challenges. He was always willing to slow down to explain what he was doing and is excellent at communicating complex IT processes in an accessible way. I would highly recommend 1CS and look forward to continued work with them in the future!

The company always been really dedicated and the IT support team are friendly and nice. They do take their time to resolve your IT issues. Even as a small company , 1CS makes sure that we matter.

Aaron was fantastic. Great at answering questions by understanding what I mean to ask and explaining in a way I can understand. Thank you!

Seasons Centre for Grieving Children has worked with ICS for a number of years, and we are totally impressed with their responsiveness, expertise and innovative nature. Not only are your problems of the day taken care of in a very timely manner they are always looking for opportunities to improve their services and add additional value to our IT and security needs. Don't know how we survived without them!

Our company is in the business of supplying construction related materials such as interior doors, trim and hardware. We have been using 1CS’s IT services going back to 2017 and its fair to say that we rely on them for a number of IT related functions such as addressing network issues, supporting applications, supplying and managing subscriptions, backing up our Microsoft 365 accounts, procuring hardware and doing whatever we throw in front of them. Over the years they installed our server, our network and provided advice when needed. We are happy with their services and believe they would be an asset to your organization. Rachel Pottier General Manager, Don Lea Lumber Ltd.

We are a GTA home builder who has been aligned with 1CS since 2020. 1CS supplies us with a range of SaaS applications to run and protect our business including Microsoft 365, anti-virus, spam-filter, backups, VoIP phone service, security tools and they support our staff’s usage of these apps through their IT support desk. Their team also supports our infrastructure including helping to install and manage our network and when we open new job site, we count on 1CS to set us up and assist us along the way. If you are looking for a Managed IT Service Provider, strongly consider 1CS.

Great IT services. When my work email got compromised they right away alerted me and helped me rectify the issue right away. Would highly recommend them!!!

We have been utilizing 1CS since 2018. They provide us with a responsive IT help desk and other things like VoIP phone service, anti-virus, Microsoft 365 licencing and backups. When we moved offices, 1CS was there to setup computers and troubleshoot issues. I find 1CS’s outsource model is a better option than hiring IT staff or getting non-expert employees to struggle through consistent or complex IT matters. I consider 1CS to be my IT Partner and gladly put all matters relating to information technology through them.

We are so happy we contacted 1CS. We were having trouble with our IT equipment and it was affecting our staff and clients. Blake came in and resolved everything! His attention to detail and problem solving skills were a great asset to us. I cannot say enough about Blake's outstanding customer service skills. I would also like to mention how efficient their ticket process/service desk is. I would highly recommend 1CS for all IT needs!

Quick and Efficient! Malcom helped me with my computer and did a fantastic job. He got the job done under a tight time line and was very personable and kept me posted during the process. . He did an amazing job and hands down I will use them again.

I had to get my laptop serviced and Gus took the call. He is very good and knows his stuff. He provided a strong knowledge of the laptop I currently have, and knew exactly what the problem was, as well as how how to fix the issue. The rates are very reasonable and the service is fast. I would recommend this company to anyone and will definitely be contacting them in the future regarding upgrades, and additional services. Thanks again Gus!

I appreciated their prompt response, advice and professionalism. They gave me options on what solutions there were to repair my laptop, very knowledgeable and trustworthy. Overall a good experience . Thank you!

my relationship with 1CS– computer repair started when I was looking for assistance for someone to assist me with my computer repairs. When I first called them they were very friendly and accessible. They answered all my questions and were patient with my level of knowledge. They sent out a technician quickly and Goku came to my home. Goku called me to let me know when he was 10 minutes from my home. He was very friendly and was able to repair my computer and Google Next issues. I hope I don't have very many technical issues in the future but I'm glad I know I have someone to contact if problems arise. Thanks for all your help

Malcom was swift, sharp and on point! Answered the phone live, processed my new account, and had me fixed remotely in less than 20minutes! Winning!!!