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Managed Service Provider

 

Toronto based Managed Service Provider for Small and Medium Sized Business 


Managed Services are IT Services
 provided during the course of ongoing management. It is not necessarily the task itself which determines if a particular IT Service is a Managed Service or not, but rather the way in which the IT Service is provided. IT issues may be addressed on a “you break we fix” basis, however, those issues may also be resolved through “ongoing management” in the form of a managed services contract.
 
 




 
 

Managed Service Provider vs IT Service Provider


If an organization faces consequences for “down time” then it would likely benefit from contracting with a Managed Service Provider (MSP).

A Managed Service Provider can monitor IT systems to detect errors before they become system wide failures. Only once the problem is reported does an IT Service Provider address IT issues . 

A Managed Service Provider will utilize a ticketing system to organize and prioritize an organization’s requests for support. Whereas an IT Service Provider may address IT issues without the efficiency of a professional system.

A Managed Service Provider takes proactive steps to ensure the continuity of an organization’s information technology systems. An IT Service Provider does what it can to ensure continuity of IT systems but can only do so much without providing ongoing management.
 

Managed Services 


Outsource your IT to a Managed Service Provider who can make your organization a priority. With a managed services contract, your organization can be confident that those maintaining your IT infrastructure are not looking for a quick fix but instead a long term solution.

Try one of our managed services before you move all of your services to 1CS. We suggest you start out with something like managed backups, email management or monitoring & reporting of your servers or workstations. Managed Services can lower an organization’s overhead costs by reducing IT staffing and administration.

As a Managed Service Provider, 1CS offers Managed Services as listed and described below. If you don’t see the Managed Service you are looking for, there is still a very good chance that we can help. The below Managed Services are merely the most common which we provide.

Contact 1CS for Managed Services

 

Monitoring and Reporting

Posted by on 11:59 pm in Managed Services | Comments Off on Monitoring and Reporting

Monitoring and Reporting

What is Monitoring and Reporting? 1CS offers monitoring and reporting of a computer or server for a low fixed monthly cost. We can install an agent when we access your computer or server. The agent communicates status information back to 1CS in real-time by notification. 1CS is able to view the status information about each computer, server or network being monitored. The status information communicated are things such as; backup information, critical issues or failures, failed login attempts, system performance, important updates or security...

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Managed Backup

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Managed Backup

Managed Backups, what are they? A Managed backup is an important tool for business. Your business information is automatically backed up at predetermined times. So that you and your employees don’t have to remember to do it.  Your data would be backed up to a server or a cloud based storage facility. The idea being that if you suffer an event of data loss, you will be able to retrieve your data from another location.   Managed Backups, how? 1CS offers Managed Backups through one of our MSP backup software tools. In most instances,...

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Cloud Storage

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Cloud Storage

Cloud Storage, what is it? Cloud Storage is an important tool for business. As a result, business information is more and more being stored on a server located on the internet.  As your business information is protected when there is a flood or a fire. The storing of your business data is carried out by way of a Managed Backup. The idea being that if you suffer an event of data loss, you will be able to retrieve your data from another location. 1CS offers Cloud Storage through one of our MSP backup software tools. In most cases, provided...

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Email Management

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Email Management

What is Email Management? Email Management is a systematic approach to maximizing the efficiency of email practices while minimizing the negative consequences which email operations can have on an individuals workplace productivity.   Why is Email important for business? Email is important for business because it is a primary method of communication, to be preserved for future reference. If email systems are not functioning at an optimal level of performance, it is conceivable that there will be lost productivity.   How do Email...

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Data Security Analysis and PCI Compliance

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Data Security Analysis and PCI Compliance

What is Data Security Analysis and PCI Compliance? Individuals may be identified, in the normal course of business, when obtaining their information. This may also happen via obtaining credit information such as a credit card number. Having this information necessitates the need for Data Security Analysis and PCI Compliance. Personal Account Numbers (PAN’s) and credit card information have the ability to be used for unintended purposes. That is why there is a need to have standards surrounding personal information. There is a framework...

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Computer Security Management

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Computer Security Management

Computer Security Management defined Computer security management is also known as IT security. As a computer security specialist, we analyze, maintain and protect computers and network systems to preserve important data and information from viruses and hacking.   A General Overview of Computer Security Management Now more than ever, computer security management is crucial for business. There are many forms of Computer Security such as general security, network security, cyber security, software security and cloud security. General...

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Business Continuity and Disaster Recovery

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Business Continuity and Disaster Recovery

Business Continuity and Disaster Recovery defined Business Continuity and Disaster Recovery means exactly as it sounds. They are planning processes which help organizations prepare for disruptive events due to an ice storm, a power outage or something similar. The planning which goes into a business continuity and disaster recovery plan might be extensive depending on the organization, the nature of the business and it’s location. Despite the size or type of organization, the nature of it’s business and location, a disaster...

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Systems Management

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Systems Management

What is Systems Management? Systems Management refers to enterprise-wide administration of systems including computer systems. Network management initiatives in telecommunications strongly influence systems management. Much of the management itself is carried out through systems management software tools and as a result operated by an MSP like 1CS. Furthermore, the systems management software tools manage the performance of various system applications. The various below system applications are subsets of systems management.   What do...

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Office 365 Integration

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Office 365 Integration

What is Office 365? Office 365 is a subscription plan which permits access to Microsoft Office applications like Microsoft Word and Microsoft Excel including other productivity services enabled over the Internet (Saas). It features subscriptions for use at your home or at your business. Office 365 subscriptions for business include services such as Skype web conferencing and Microsoft Exchange hosted email. As well as online storage using OneDrive. Many Office 365 subscriptions include the desktop version where users can install most of the...

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Help Desk and Ticketing System

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Help Desk and Ticketing System

What is a help desk and ticketing system? First of all, a help desk is petty obvious, someone you contact to gain assistance with an issue. Secondly, a ticketing system is a web based program where you submit a request for support relating to an issue. Since many companies are small businesses, help desks are usually in the form of an email address where you submit a request. This option does not have as many benefits compared to employing a state-of-the-art ticketing system. In either circumstance, a help desk and ticketing system each...

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Mobile Apps and Software Development

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Mobile Apps and Software Development

What are Mobile Apps and Software Development? Mobile apps are computer programs designed to operate on a mobile device like a smartphone, tablet or watch. Software development is the process of conceiving, specifying, designing, programming, documenting, testing, and bug fixing necessary in creating and maintaining applications and other software. Mobile applications are in contrast to desktop applications which operate on a desktop computer or with web applications which operate in mobile web browsers instead of directly on a mobile device....

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Proactive Services and IT Strategy

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Proactive Services and IT Strategy

What are Proactive Services and IT Strategy? Managed Services is the practice of outsourcing on a proactive basis management functions and responsibilities. It implies a strategic method with a desired intent to improve business. It’s used alternatively to the you break, we fix model where the IT Service Provider performs on-demand services and invoices the customer for only that work. Proactive Services and IT Strategy is therefore the basis of Managed Services. The term Managed Services implies a proactive strategy. It is an all...

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