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Managed IT Support Plans for SMBs

Keep your employees and your business moving forward

 

Choose from 3 plans, each designed and priced for SMBs

 

Scroll down for additional information on these support plans.
Click for Rate Card.
Or see Onboard/Offboard Services.

Support Plan

Priority Response Times

IT Documentation

Preferred Pricing

Account Manager

Emergency Support

Commitment to you

Pay as you Go

Priority Response Times

IT Documentation

Preferred Pricing

Account Manager

Emergency Support

Commitment to you

Support plans provide a higher quality experience as compared to the pay-as-you-go model. Support plans are for SMBs with ongoing needs whereas paying as you go is for one-time or infrequent service calls.

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Turn our support desk into your IT department

With a 1CS support plan, you make us your “IT Partner” and reap the benefits

Priority Response

Join a smaller queue with other high-priority clients. Get your support requests responded to quickly, quicker than without a support plan, according to severity level, so your business gets the attention it needs.

Peace of Mind

Stop worrying about the limited capability of your IT guy and whether or not they can get to you in time and be able to resolve the issues for a reasonable cost.  Rest assured your teams needs are being addressed by our team.

Dedicated Staff

Don’t wait for a response because your IT guy is onsite at another client location. Benefit from our support desk team who do not go onsite but instead standby to assist you via remote control when you need help.

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Decrease Downtime

Do away with long periods of time where your employees are not working due to technology issues. Support plans like ours with all of these surrounding features reduce downtime and the cost associated with it.

Preferred Pricing

Still paying as you go? Save money on IT support related expenses. Enjoy a 20% discount on prepaid amounts or unlimited remote support for flat monthly fee. Reduce IT support related overhead costs with a 1CS support plan.

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IT Documentation

An IT support plan should include securely storing important information relating to your IT infrastrucuture and a knowledge base of issues and associated resolutions pertaining to your business.

Onsite or Remote

We can support your business and users wherever they are including at home and on the road with efficient remote support for fast resolution. Enjoy IT support services provided via remote control or delivered in person.

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Increase Productivity

Forget the days when staff could blame IT for a lack of productivity. Combine our priority response with dedicated staff and remote support to ensure your team can maximize their effectiveness.

Improve productivity by getting the immediate expert help you or your staff need – without involving other employees.

The foundation of our IT support services are rooted in a support department with dedicated staff who only provide remote support services, to ensure your business gets a quick response and resolution, at a reasonable price. Utilize our ticketing system or speak with someone over the phone whom you are familiar with. With dedicated support staff and support plans designed and priced for SMBs, we are confident that 1CS will be able to competently manage your company’s information technology to keep your business moving forward.

BASIC PLAN

BASICS

– $149/month
– 1st hour of support included
– Pay-as-you-go after 1st hour
– Priority response times
– Project services by quote
– Click for Rate Card

Supporting individual users and office infrastructure – count on 1CS to keep your business productive.

WHO IS THIS PLAN SUITABLE FOR?

Suitable for small and medium sized businesses whose support requests are infrequent, who do not want to make a long term commitment but still want support requests responded to quickly by someone who has some knowledge of their IT infrastructure. 

VALUE PROPOSITION

No commitment.

STANDARD PLAN

BASICS

– Pre-pay any amount of $400 or more for 3 consecutive months
– Receive a 20% discount off regular rates
– Example: get $500/month of IT support for $400/month
– Save 20% on IT services when you pre-pay
– Click for Rate Card

DETAILS

– Once the pre-paid amount is used up, pay regular rates
– Carry forward unused prepaid amounts for 1 month
– Monthly reporting upon request
– Secure documentation of mission critical information
– Cancellation upon 30 days notice prior to renewal
– Your tickets will go into our priority queue
– Subject to 1CS’s agreement

NOT COVERED

– Cabling services
– Cyber security consulting
– Development services
– Project services
– Purchases of hardware/software

Supporting devices, networks, applications and people – count on 1CS to keep your business moving forward with our Standard Support Plan.

WHO IS THIS PLAN SUITABLE FOR?

Out Standard Support Plan is designed for small and medium sized businesses who require ongoing end-user support for their staff combined with infrastructure related support for their office. It aims to satisfy SMB’s who want their requests responded to quickly for a reasonable price with little commitment.

The plan permits unused prepaid amounts to be carried forward for 1 month to accommodate SMB’s whose support needs are more sporadic. It also allows managers to scale up the plan during busy times by adding additional prepaid increments and then scale back down when necessary. Monthly payments provide businesses with some level of budget consistency but is subject to overages.

VALUE PROPOSITION

As an example, a $400/month plan will provide $500 worth of support services on a monthly basis. The above discount represents a savings of 20% per month. Over time, the savings adds up. During one single year, this prepaid plan excluding overages would cost $4,800 but be entitled to receive $6,000 worth of support services. Under this scenario, your business would save $1,200 over the course of the year. Over 4 years that works out to a $4,800 savings, which pays for an entire year of this plan.

USER PLAN

BASICS

– Starting at $49/user/month
– Annual commitment
– Monthly payments
– Priority response time
– All users must be on this plan
– Subject to 1CS’s agreement

DETAILS

– Unlimited end-user support, Monday to Friday, 9am to 5pm
– Microsoft 365 user account subscription
– Microsoft 365 user account backup subscription
– Microsoft 365 user account security
– User workstation monitoring and proactive maintenance
– Managed anti-virus for users workstation
– Plan can be further customized to include other subscriptions

NOT COVERED

– Cabling services
– Cyber security consulting
– Development services
– Infrastructure support
– Project services
– Purchases of hardware/software

Supplying software and supporting staff on their personal devices – count on 1CS to keep your team productive by avoiding or reducing downtime.

WHO IS THIS PLAN SUITABLE FOR?

The user support plan is designed for small and medium sized businesses wanting all user related services in one package. It provides necessary user related software-as-a-service subscriptions such as Microsoft 365 and also aims to satisfy SMBs who want employee IT issues responded to quickly.

VALUE PROPOSITION

Flat monthly payments per user allow businesses to accurately forecast and budget user related IT expenses into the future. If you would rather not incur unpredictable user related support costs, try this plan – it provides predictability. In addition to predictable monthly payments, this plan provides 3 cyber protections measures and combines all of these services into one simple monthly invoice.

CUSTOM PLAN

BASICS

– Tell us your requirements
– We propose a customized plan based on your requirements
– Purchase hardware or software by quote
– Subject to 1CS’s agreement

DETAILS

– To be determined

Supporting businesses with planned service functions and specialized requirements – count on 1CS to provide a customized support solution just for your business.

WHO IS THIS PLAN SUITABLE FOR?

A customized support plan is suitable for small and medium sized businesses who have recurring and predictable service related needs or for whatever reason want a tailored solution which is more closely aligned with the substance and cycle of their need. SMBs who want to outsource planned service functions such as for example frequent on-boarding/off-boarding of staff often opt for a customized support plan.

VALUE PROPOSITION

Tailored solution better fitting unique needs.

ADD-ONS

Need help with setting up new employees and terminating past employees? Try our on-boarding/off-boarding services.

1CS is leader in providing IT Support and Technology Management to small and medium sized businesses across the GTA and Simcoe Region since 2013. We pride ourselves on finding solutions to information technology challenges.