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Remote Monitoring and Management (RMM) for SMBs

Benefit from having your devices monitored and maintained by 1CS 24/7/365

 

Our RMM tool allows us to be your IT Department for a fraction of what it would cost to hire staff!

24/7/365 Remote Monitoring

Tells us if your devices are healthy and functioning reliably and optimally. So that we can be proactive and reactive with potential issues, before they become failures.

Automatic Remote Maintenance

Auto-applies updates and patches to your critical programs and applications. To be proactive with security and the proper performance of your business systems.

Reporting of alerts & critical indicators

Sends notifications to us before and after certain thresholds have been met. In order for us to be aware, knowledgeable and proactive about potential issues with a device.

Remote Connection & Control

Provides 1CS with a speedy connection to your devices to assess and resolve issues. Faster time-to-resolution results in greater productivity for staff and reduces support costs.

Team of experts with insight

Experienced professionals who watch over your devices and fix issues. Gain from our teams knowledge and skill set without the complications and commitment of hiring staff.

With RMM from 1CS, you don’t just get a Provider, you get a Partner

We appreicate that your business critical services are vital to your ongoing operations. This is why we provide technology that ensures minimum downtime. Our RMM program for small and medium sized businesses relies on 24x7x365 monitoring integragted with robust preventative maintenance. Together they ensure optimum uptime for your business.

The difficulty in maintaining a network of computers is figuring out what will fail and when. Using 1CS’s proactive approach, we can preclude many different failures from happening. Through the combination of regularly scheduled thorough preventative maintenance and the lastest in real-time monitoring of your critical network and desktop devices, we ensure your IT resources are stable and reliable.

Our RMM is so practical for SMBs that our clients experience clearly visible results. A frequently maintained computer equals fewer failures, meaning higher productivity and revenue per employee. Concurrently, your businesses exposure to security risks is significantly reduced and annoyance from unsteady IT equipment almost fades away entirely. This solution lets our clients focus on their primary business function.

Is your business experiencing any of these ongoing issues?

Impact from Downtime

Are IT issues causing delays and reduced staff productivity, or are you losing business because of technolgy failures? Our RMM tool increases uptime.

Distracted Employees

Do you and your employees rely on other non-IT employees to troubleshoot IT issues? Our RMM tool increases productivity.

Neglected Devices

Is your computer network just necessary and not integral to improving business performance? Our RMM tool increases performance.

If so, your business will benefit from our Remote Monitoring and Management Tool for SMBs

Here is our pricing. No commitment required.

All RMM plans include the following:

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24/7/365 Remote Monitoring

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Weekly Status Report

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Automatic Remote Maintenance

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Monthly Executive Report

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Alerts & Critical Indicators

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Failed Backup Notification

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Remote Connection & Control

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Backed by Team of Experts

RMM is the foundation of our Managed IT Services

1CS utilizes a comprehensive RMM tool to efficiently maintain, secure and enhance information technology from a single management platform powered by N-ABLE:
 

  • Network path visualization
  • Automated monitoring and maintenance
  • Remote access
  • Prescriptive data
  • Threat intelligence
  • Patch management
  • Backup Options
  • Data Recovery Solutions
  • Web protection
  • Managed antivirus
Computer Monitoring

Get your computers, servers and network devices monitored by 1CS for a low fixed monthly cost. Our software tool communicates status information and statistics to our support team in real-time. We view status information in our dashboard and alerts are sent to us via email notification, when a status breaches a per-determined threshold. The status information communicated are things such as; backup information,  errors, critical issues or failures, failed login attempts, system performance, important updates or security patches required for Windows, anti-virus definition updates and other mission-critical factors.

Network Reporting

Reporting is included with each Monitoring Package. When an issue arises, 1CS’s support team reports the issue to you to make a decision as to whether or not we should address the issue. If you are on a Managed IT Service plan, the issue may be addressed without your authorization, if your package is unlimited and includes proactive IT support. Less-critical information is reported on weekly reports, however,  critical issues are reported or addressed on a daily basis or according to a specific SLA. M&R packages do not include the support services necessary to resolve issues, just the monitoring and reporting of significant system information. Issues are addressed through a pay-as-you-go IT support services, a support service plan or an Managed Service package.

Managed IT Service

Remote Monitoring and Reporting is a managed service which keeps watch over your IT infrastructure. Our package offers you the ability to outsource the monitoring of your IT infrastructure including endpoints, servers and network equipment. Packages also include the use of our ticketing system and self-service portal. This service results in your business maintaining functionality and security over time. One of our favorite features is that the RMM solution will let us know that a computer, server or network is off-line or unresponsive. This monitoring package sets us apart from other IT Service Providers who have to wait for calls from their customers to be aware of a critical issue. The issue needs to be found before there are negative implications. Depending on the operator, it can often be difficult to detect system errors before they become out-right system failures. Our RMM tool gives us the capability to act in a proactive manner.

Peace of Mind

Stop worrying and free your mind to focus on being profitable. We specialize in Monitoring and Reporting to small and medium sized businesses in Toronto, the GTA and Barrie. If you find that your workstations, servers or networks run into issues which are causing downtime, it is likely that our monthly monitoring and reporting package can find existing issues so they can be resolved and stop happening.

Thank you for taking the time to read information on our RMM Services for SMB’s. Contact 1CS for more information or to book an appointment. Additionally, we offer specialized cyber security monitoring for SMB’s and Enterprise Level Organizations. Monitoring is the cornerstone of our slate of managed services and crucial for any business to reduce downtime.