IT Support Toronto, designed and priced for SMBs
Highly Responsive IT Help
Make our Help Desk Service an arm of your business
As your IT Provider, 1CS offers support desk services to you and your staff. Contact our support desk to get user or infrastructure related issues resolved, place orders, onboard/offboard staff or to get advice. Our support desk services are commonly provided by way of a support plan or managed IT arrangement. Appointing 1CS as your Help Desk is like making us a department of your business. We will work with you and your colleagues as if we are on the same team.
We support Microsoft 365 including Outlook, Exchange, OneDrive, SharePoint and Azure. 1CS is a Microsoft Partner and well versed in supplying and support Microsoft products and services.
Resolving issues for devices using Windows or MAC operating systems. Supporting a wide range of makes and models. We also support printers and scanners.
Troubleshooting server related issues for servers running Windows, MAC or Linux operating systems. Comfortable with both physical on-premises servers and cloud servers.
Seen and addressed a broad range of network related problems on a multitude of networking hardware. Skilled in isolating and resolving misconfigurations.
Get help with almost any email issue including issues with Microsoft, Google and other types of email accounts. Fixing domain, DNS and hosting account related issues.
Competitive IT Support Rates for SMBs
Remote Supportper hour
- 15 minute minimum
- 15 minute increments
Onsite Supportper hour
- 1 Hour minimum
- 30 minute increments
See our complete rate card here:
See our support plans here:
We focus on providing IT support to SMBs across the GTA
Since we only provide IT support to small and medium sized businesses across the GTA and southern Ontario, we are well positioned to support other SMBs like yours. Our technical consultants are not isolated within the issues of one organization but instead exposed to a broad and diverse set issues seen across many organizations. There are also many similiarities between the various clients we serve. Seeing the differences and similarities gives us a perspective which will guide your business in the right direction.
What SMBs are saying about 1CS
Amazing service, always on time and they answer fast for any emergency!
Deskside Support by 1CS, Toronto
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IT Services vs IT Support
From our perspective as an IT Service Provider, these terms can have meanings which cross over each other at certain times. IT Services refer to things like installations and setups. Often providing something for the first time. Whereas, IT Support refers to tasks such as fixing, repairing, troubleshooting or maintaining information technology. Almost strictly referring to those situations where IT systems have already been setup and have malfunctioned in some way after working correctly. Another way we look at the difference between services and support is that services are often planned and support is usually not.
Supplemental IT Support
Our support desk team together with our onsite support team can augment your existing IT department. Although likely for a lower cost. The beauty of our packages is that we can ramp up when you need us and ramp down when you need us less.
Why is a ticketing system better then email?
- Everything is centralized in one place
- Built in tracking and therefore reporting metrics
- Helps prioritize workflow
- Adds transparency
- Fosters collaboration
- Ensures continuity
- Routing Options
- Automated updates
- See previous Communications
As you can see, there are many advantages to using a ticketing system compared to using an email service. At 1CS, we understand the importance of a professional ticketing system, from our own and our customer’s perspective. That is why we provide complimentary use of our ticketing system to our Business and Managed Service clients.
General IT Support
We can troubleshoot and fix almost any IT related issue no matter what the problem is or how it was caused.
Network Support Services
We sell ESET Anti-Virus Software Subscriptions for Individuals and Commercial grade malware protection.
Office 365 Support Services
Get Help with Microsoft O365 for home, business or enterprise use. We resell it, use it daily and know it well.
Backup Support Services
We troubleshoot and repair backup systems including online, cloud and hosted backup systems.
Cloud PBX Support Services
If you cloud phone services is not working right, we can take a look at it for you and attempt to resolve the issue.
Quickbooks Support Services
Is you multi-user access working intermittently? Let us reconfigure it for you so that it works better.
Cabling Support Services
Help with connecting, running, dropping or patching Ethernet CAT5 or CAT6 cables. We can do it all.
Assistance with anything Technical. Onsite & Remote technical services.
Emergency IT Support
Need a fast response to a critical IT issue. 1CS can provide some of the quickest response times in the GTA & Barrie.
Server Support Services
We sell networking hardware and software including Netgate appliances with pfSense firewall software.
SharePoint Support Services
We can setup and troubleshoot your Microsoft SharePoint cloud account to get you up and running.
VoIP Support Services
We support VoIP Cloud PBX phone systems. If you are having an issues, give us try, we can assess and remedy the situation.
Software Support Services
We are familiar with many common and not so common types and brands of software. Let us fix it for you.
Cloud Support Services
We have cloud architects on our team who can assess and resolve just about any cloud related requirement or issue.
Website Support Services
We support websites, domains and hosting including HTML, WordPress, Divi, E-Commerce and more.
Desk support services. Someone at a desk waiting for you to contact them with a technical issue.
Managed IT Support
Offering monthly plans and packages for both proactive and reactive support giving you peace of mind.
If you are using a Virtual Machine as a server, no problem, we can support your virtual or hosted environment.
Hardware Support Services
Is your computer or other hardware not working right. Our team will investigate and resolve the problem.
Email Support Services
We support email issues and provide email solutions whether or not the email account was purchased form us.
ACCPAC/Sage Support Services
Is your multi-user access not working well? Let us look at your setup and recommend some changes.
Special Support Services
Get help with something uncommon or unconventional. We support proprietary software, intranets and systems.
Contact a Support Specialist. Someone who knows your make and how to resolve issues by phone.
Script & Programming Support
Support for custom scripts and programming. System infrastructure maintenance.