647.956.6081 / 705.302.7937

IT Support Toronto, designed and priced for SMBs

Highly Responsive IT Help

 

Make our Help Desk Service an arm of your business

As your IT Provider, 1CS offers support desk services to you and your staff.  Contact our support desk to get user or infrastructure related issues resolved, place orders, onboard/offboard staff or to get advice. Our support desk services are commonly provided by way of a support plan or managed IT arrangement. Appointing 1CS as your Help Desk is like making us a department of your business. We will work with you and your colleagues as if we are on the same team.

Microsoft Support

We support Microsoft 365 including Outlook, Exchange, OneDrive, SharePoint and Azure. 1CS is a Microsoft Partner and well versed in supplying and support Microsoft products and services.

Computer Support

Resolving issues for devices using Windows or MAC operating systems. Supporting a wide range of makes and models. We also support printers and scanners.

Server Support

Troubleshooting server related issues for servers running Windows, MAC or Linux operating systems. Comfortable with both physical on-premises servers and cloud servers.

Network Support

Seen and addressed a broad range of network related problems on a multitude of networking hardware. Skilled in isolating and resolving misconfigurations.

Email Support

Get help with almost any email issue including issues with Microsoft, Google and other types of email accounts. Fixing domain, DNS and hosting account related issues.

Competitive IT Support Rates for SMBs

See our complete rate card here:

See our support plans here:

We focus on providing IT support to SMBs across the GTA

Since we only provide IT support to small and medium sized businesses across the GTA and southern Ontario, we are well positioned to support other SMBs like yours. Our technical consultants are not isolated within the issues of one organization but instead exposed to a broad and diverse set issues seen across many organizations. There are also many similiarities between the various clients we serve. Seeing the differences and similarities gives us a perspective which will guide your business in the right direction.

What SMBs are saying about 1CS

FAST, Economical and long-lasting solutions!! THANK YOU!
Working with 1CS has bee the most amazing experience. Blake and his team are incredible and great people, full of knowledge and expert advice. Blake offered his honest opinion on how we should proceed with our computer repairs; giving us the most economical and long-lasting solutions!! He arrived on short notice, and fixed our server issues for our busy chiropractic clinic Super thankful for the fast an reliable service!
Dr. Sandy Bhasin

Powerflow Chiropractic

Blake and the team’s excellent attention to detail, always going the extra mile, and a proactive maintenance approach to serving our needs makes this the best IT support decision I have made in my professional career! Try them you won’t regret it.
Rowley Ramey

Managing Director, Seasons Centre for Grieving Children

Amazing service, always on time and they answer fast for any emergency!

Suzana Reis

Recruitment & Sales Advisor, OS4 Techno, Services TI Inc.

 

Deskside Support by 1CS, Toronto

Still Searching For Top-Notch Tech Companies in Toronto?

If You Are Located in Downtown Toronto, Etobicoke, North York, Scarborough, Mississauga, Markham, Concord, Vaughan, Innisfil or Barrie and Need An Expert Technical Consultant…………
You have come to the right place.

IT Services vs IT Support

From our perspective as an IT Service Provider, these terms can have meanings which cross over each other at certain times. IT Services refer to things like installations and setups. Often providing something for the first time. Whereas, IT Support refers to tasks such as fixing, repairing, troubleshooting or maintaining information technology. Almost strictly referring to those situations where IT systems have already been setup and have malfunctioned in some way after working correctly. Another way we look at the difference between services and support is that services are often planned and support is usually not.

Supplemental IT Support

Our support desk team together with our onsite support team can augment your existing IT department. Although likely for a lower cost. The beauty of our packages is that we can ramp up when you need us and ramp down when you need us less.

Why is a ticketing system better then email?

  • Everything is centralized in one place
  • Built in tracking and therefore reporting metrics
  • Helps prioritize workflow
  • Adds transparency
  • Fosters collaboration
  • Ensures continuity
  • Organization
  • Efficiency
  • Speed
  • Routing Options
  • Professionalism
  • Automated updates
  • See previous Communications

As you can see, there are many advantages to using a ticketing system compared to using an email service. At 1CS, we understand the importance of a professional ticketing system, from our own and our customer’s perspective. That is why we provide complimentary use of our ticketing system to our Business and Managed Service clients.

Desk Support

General IT Support

We can troubleshoot and fix almost any IT related issue no matter what the problem is or how it was caused.

Network Support Services

We sell ESET Anti-Virus Software Subscriptions for Individuals and Commercial grade malware protection.

Office 365 Support Services

Get Help with Microsoft O365 for home, business or enterprise use. We resell it, use it daily and know it well.

Backup Support Services

We troubleshoot and repair backup systems including online, cloud and hosted backup systems.

Cloud PBX Support Services

If you cloud phone services is not working right, we can take a look at it for you and attempt to resolve the issue.

Quickbooks Support Services

Is you multi-user access working intermittently? Let us reconfigure it for you so that it works better.

Cabling Support Services

Help with connecting, running, dropping or patching Ethernet CAT5 or CAT6 cables. We can do it all.

Technical Support

Assistance with anything Technical. Onsite & Remote technical services.

Emergency IT Support

Need a fast response to a critical IT issue. 1CS can provide some of the quickest response times in the GTA & Barrie.

Server Support Services

We sell networking hardware and software including Netgate appliances with pfSense firewall software.

SharePoint Support Services

We can setup and troubleshoot your Microsoft SharePoint cloud account to get you up and running.

VoIP Support Services

We support VoIP Cloud PBX phone systems. If you are having an issues, give us try, we can assess and remedy the situation.

Software Support Services

We are familiar with many common and not so common types and brands of software. Let us fix it for you.

Cloud Support Services

We have cloud architects on our team who can assess and resolve just about any cloud related requirement or issue.

Website Support Services

We support websites, domains and hosting including HTML, WordPress, Divi, E-Commerce and more.

Desk Support

Desk support services. Someone at a desk waiting for you to contact them with a technical issue.

Managed IT Support

Offering monthly plans and packages for both proactive and reactive support giving you peace of mind.

VM Virtualization

If you are using a Virtual Machine as a server, no problem, we can support your virtual or hosted environment.

Hardware Support Services

Is your computer or other hardware not working right. Our team will investigate and resolve the problem.

Email Support Services

We support email issues and provide email solutions whether or not the email account was purchased form us.

ACCPAC/Sage Support Services

Is your multi-user access not working well? Let us look at your setup and recommend some changes.

Special Support Services

Get help with something uncommon or unconventional. We support proprietary software, intranets and systems.

Support Specialist

Contact a Support Specialist. Someone who knows your make and how to resolve issues by phone.

Script & Programming Support

Support for custom scripts and programming. System infrastructure maintenance.

 

Desk Support Toronto | IT Support Company Near Me

Hourly Rates for IT Support