What is VoIP?

Voice over Internet Protocol (VoIP) is a methodology and a group of technologies for the delivery of voice communications and multi-media sessions over the internet. IP telephony, internet telephony, broadband telephony and broadband phone service are collectively referred to as VoIP. VoIP enables telephone service through the internet. 1CS delivers VoIP support as part of our IT services offering.
 

VoIP Features and Benefits

VoIP providers often have a full slate of features including:

  • voicemail
  • caller ID
  • conferencing
  • forwarding
  • transferring
  • auto-attendant
  • use via handset or computer
  • low distance charges

Voice over Internet Protocol (VoIP) has similar call quality to analog or cell phone service, provided one has the appropriate internet connection. In addition to telephone service, VoIP facilitates other forms of communication like web and video conferencing.
 

VoIP becoming popular

VoIP is becoming increasingly popular with business. Providers are good at supplying services to multi-user environments. Business VoIP systems have several features that are not available with traditional PBX phone systems including:

  • the ability to use a smartphone as an extension of the office phone system
  • the ability to have incoming office phone calls automatically directed to a cell phone
  • the ability to make outbound calls from a smartphone as the office phone number
  • the ability to use any computer or office phone as a personal extension
  • the ability to adjust settings on the fly using the VoIP provider’s dashboard

1CS can assist business with VoIP service

Voice over Internet Protocol (VoIP) is a tool that simplifies and consolidates a wide range of business applications with telephony. VoIP is the infrastructure which can provide a more advanced unified communications system since it includes web and video conferencing. 1CS can connect you, or liason with your provider and supply services to setup and manage a VoIP service.

Contact 1CS for more information on our VoIP support services or to book an appointment. If it’s not VoIP support you are looking for and you need smart phone support instead, we can help you with that too, along with a vast array of IT services for your business.