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Microsoft Exchange Support | Hosted Email Services 

Get assistance with Microsoft’s Hosted or Cloud Exchange Server for Business

Microsoft Exchange Consulting, Migration, Management & Support, Toronto 

Still using “consumer grade email” rather than an “email platform designed for business”? Instead, harness the power of Microsoft HOsted Exchange Server and utilize a powerful email solution designed for small, medium and large sized organizations. 1CS can fast-track your subscription application process and provide the IT services necessary to move your existing data and email accounts and deploy the email solution for you so that it works and you know how to use it. Watch the below video to learn.

The Basics of Microsoft Exchange

 

What is Microsoft Exchange?

The Microsoft Exchange server is one of the most popular collaborative messaging servers in the world. This email program includes calendaring software, a mail server and contact manager developed by Microsoft. It is a server program that runs on Windows Server and is from the Microsoft Server line of products. A reseller like 1CS can provide you with a license for Microsoft Exchange and IT services to set it up.

Features of Exchange!

Some features in Microsoft Outlook require the user to use a Microsoft Exchange account. Home users typically do not have an Exchange account. Instead they use a POP3 e-mail account with an internet service provider (ISP) or use a web-based e-mail service, such as Windows Live Mail.

  • Access email functions and features in Outlook
  • Sync your contacts and calendars to webmail, desktop & mobile devices
  • Instant search feature by keyword
  • Improved assistant allowing start and endpoints for scheduling messages
  • Separate email for those recipients outside the company
  • Newer functions include: email scheduler, better preview pane, option to view attachments and an RSS feed supporter

Exchange is Secure?

One of the top reasons businesses move to a Microsoft Exchange Server, other than the associated account features, is the level of security. Since the server defends against security threats it therefore protects users from hackers, viruses and spam. These security features are included when you get a Microsoft Exchange account. 

1CS Supports Exchange!

Yes. In fact, we are also a reseller. Contact us to get support for Microsoft Hosted Exchange or to book an appointment. Have another email service like Gmail, Outlook or Office 365? 1CS can support and provide service to many email programs. Need your business email managed? Check out our email management services. 

Still Using Exchange v2003?

Microsoft stopped supporting Exchange 2003, as of April 8th, 2014

What is the consequence (for users of Exchange 2003)?

 

Users cannot get support

Users cannot get support for things such as fixing bugs, security-patches or other similar necessities. With the use of un-patched applications such as MS EX 2003, the user is more susceptible to breaches in access and data, and depending on your geographic region, may possibly violate local or industry regulatory requirements. 

Works Poorly

Exchange 2003 will function less efficiently and likely cause reduced productivity among employees. Additionally, addressing Exchange issues can become cumbersome as the unsupported version will become increasingly difficult to manage as time goes on. 

Limitations

Even in the best of circumstance, given the software is no longer supported, your business will most certainly suffer from functionality limitations. For instance, access to new solutions, technology services and other features/benefits such as online collaboration, mobile functionality will begin to degrade and could easily stop functioning all together. 

Inferior Version

Not to mention, the user is using an old and inferior version of the product. Something much better exists such as Microsoft Exchange 2010 or 2013. The 2013 version has the luxury of 10 years of advancement over the 2013 version. 

Don’t get us wrong, while Microsoft’s 2003 version does not include many of the more advanced collaboration or mobility features built into v2010 or v2013, it has given many business owners a reliable email solution for more than 10 years. However, it has come time to upgrade. Luckily, 1CS is a supplier ot Exchange licences and can fast-track your application, get you setup with a newer version and help you managing it along the way. 

Think of Microsoft’s “end of support” as a chance to re-juvenate your Exchange solution. Upgrade from a basic email solution to a more advanced email solution which can collaborate and communicate with efficacy. The benefits of updating your program. Together, let’s review and examine the potential gains of making change, the way to upgrade your environment for the lowest cost, given your requirements, and consider your long term needs. 

Let’s go over Exchange upgrade options and discuss some of the benefits contrasted against what will need to be done

 

Option #1: Using Exchange 2010/2013 on premises

  

Same Interface

Operate with ease using an interface which does not look different as you move from device to device and use a different brower.

Power & Integration

Take control of robust collaborative and communicative applications like SharePoint and Lync.

Platforms & Availability

Simplified management of across more powerful platforms with greater accessibility.

Mobile Access

Use an improved interface on a mobile device.

Exchange Migration

Transferring accounts to a newer version of Exchange may lead to downtime. It will also need the management of internal IT staff with Exchange migration experience or we can oversee and manage the move to Exchange 2010/2013.

 

Drain on Resources

Overseeing advanced applications such as SharePoint, Lync and Data Recovery can be more work than Exchange 2003. 

Additional Costs

Businesses will face other expenses when upgrading for the planning, redesigning of some IT systems and processes as well as new software licenses.

 

Changes Required

Upgrades to the Network (including topology), security measures, data flow, equipment and other aspects of your IT system may be necessary. 

 

Many businesses, small and large, will find the advanced environment of on premises Exchange 2010 and 2013 more mature and refined compared to Exchange 2003. I is made for a workforce which is on the go, working in teams and social. What businesses should be aware of before upgrading 2003 to 2010/2013 is that the system requires more of your IT budget and resources like staff time.

Option #2: Using Exchange 2010/2013 in the cloud

 

No Capital Costs

Without upfront expenses as the hosting provider owns and maintains all of the infrastructure.

Budget Control

More accurate budgeting; since most hosting plans in the marketplace use pay-as-you-go pricing.

All on-prem benefits

Enjoy all of the features and benefits of Exchange 2010/2013 on-premise version.

Flexibility

The ability to scale and scale quickly, increasing or decreasing services, users and more by the flick of a switch.

Right Provider

A good host can have consistently better security, performance, compliance regime and availability (up to 99.999%*) .

Level of Control

Commonly, hosting solutions allow for the easy management of access, accounts, settings and licences. 

Frees-up IT Dept

Rather than dealing with all of the planning, troubleshooting and maintenance which on-prem sysatems comes with, your IT staff can concentrate on high-level strategy, projects, upgrades and support.

Customer Satisfaction

A great hosting provider will monitor NP scores for a high-level of customer satisfaction.

Tech Support

A good hosting company will provide around the clock support with decent response times.

Hosting Providers

Figuring out which hosting provider to use can be hard.

Level of Control

Control over your infrastructure, platforms, accessibility, performance, compliance and security depend on the hosting provider selected.

Additional Fees

We will charge for our time relating to the migration and deployment.

Data Storage Risk

Some hosting providers store your data outside of Canada and US, opening up your data to threats and non-compliance issues. 

Migration Risks

Where one can run into trouble is with the migration, and it’s success depends on the familiarity one has with Exchange 2003 migrations.

The cloud option for 2010/2013 comes with the same functionalities as the local on prem-option and there are no upfront investment costs for the infrastructure or the platform. However, IT managers, business owners and the like will need to do the necessary research in finding a suitable hosting provider which can supply the level of control, services, availability and reputation necessary for you to build the system, processes and workflows you require. 

 

How to get Started with Microsoft on-premises or cloud-based Email platform for Business

 

 

 

Moving from on-premises Exchange to the hosted Exchange is huge decision, as there are many ways to do this. From years of experience and our Microsoft Partner, we realize that Exchange in the cloud can lead to increased productivity gains and reduced total cost of ownership for many organizations who use it, but not every single one of them. Our team here at 1CS can help you evaluate your current and future needs in effort to determine if moving Exchange to the cloud makes sense for your business.

We are connected to and sell a full suite of cloud solutions including Hosted Exchange 2010/2013, Hosted Lync, & Hosted SharePoint. Additionally, can supply your business with a premier online back-up & solution, compliance regime, archiving and more.

About our Hosted Exchange Service

(Uses Microsoft Exchange Email Platform Services except it will reside on 1CS’s Server) 

 

ActiveSync Which mobile devices are supported? Any devices operating on Apple iOS, Windows Phone 6 and later, many devices with Android OS or Symbian OS.
Access What access methods options are there? We cover full MAPI & OWA. However, we do not sell OWA on it’s own.
Archiving

What’s the Storage capacity for Archiving?

 

What is the retention period?

 

Is there a Legal Hold?

 

Can one export their mail?

 

When are messages available in the archive?

No limit

 

No limit

 

Yes there is

 

Yes, you can export your mail to our hosted Exchange in file formats such as PST, CSV, TXT and more.

 

In general, Archived messages will be visible within a 3 hours of being received or sent.

Attachments Is there an attachment limit email being sent and received? Yes. 50 MB
BlackBerry

Which version of BlackBerry Enterprise Server are we currently using?

Do you support BlackBerry OS6?

 

Do you support Public Calendars

We are operating with version 5.X

 

We support all versions including the latest 10.

 

Yes, but for an additional cost.

 

Computer

What are the minimum software requirements to use your Hosted Exchange?

Any hardware requirements?

 

Windows XP SP3 with Outlook 2007 or higher,
Mac OS X 10.5 with Entourage 2008 EWS or higher, Safari 3.1 or higher, Mozilla Firefox 3.0.1 or higher and  Internet Explorer 7 or higher

A High-Speed Internet connection.

Connection Type What is the type of connection (Protocol) does one use to access a mailbox? RPC across HTTPS (SSL)
Distribution Lists

Max number of people/users can you add to a Distribution group?

 

Is there a limit on the number of distribution groups?

Unlimited

 

No

 

Email Alias Do you allow unlimited email aliases? Yes.
Email Backups What’s the backup policy? There is a full backup of all mail stores once per day for a maximum of 7 days. Longer email retention may also be purchased.
Email Mailbox size What is allowable size of my email account? Microsoft states the maximum allowable size of 2TB.  However, we suggest you limit the size of your mail box on a local computer to  50GB.
Email Message Quotas

How many incoming and outgoing emails are allowed per mailbox during one whole day?

 

Do you allow catchalls?

 

When are users notified when they are reaching their mailbox quota?

 

What happens if they exceed the threshold?

Currently our Hosted Exchange system has no limit on email being received and permits 1000 outgoing emails per single user per day.

 

Not at the moment

 

At 92%, users are warned that their mailbox is nearing its capacity. At 100%, users are no longer able to send.

 

At 112%, users can no longer send or receive.

Email Redirection/
Forwarding

May I forward emails from my mailbox to another address?

 

One of the users wants another user to receive the same email they receive – does this apply?

Yes.

 

For most cases, a distribution list would fit, making possible one email sent to one address but delivered to many people. Otherwise, it would be an automatic email forwarding from a mailbox to another.

Infrastructure

Is your datacenter Tier 4?

 

What connection speeds do you offer to your data center?

Yes

 

We have two OC48 (one redundant)  with a burstable load of 1Gbit/s

Migration

Can external users migrate to SherWeb using our Migration Tool?

 

How long does it take to manually migrate the data of a user’s mailbox?

Yes, as long as they use a webmail client and have ONE user that can be given full mailbox permission to the mailboxes of all users in their organization.

 

Generally it’s about bandwidth and network conditions. The average is 3Gb an hour.  Use this as a benchmark when asking how large each user’s mailbox is.

Outlook

Which version of Outlook may I use?

 

If I have my own copy of Outlook, do I still need to pay $1 per month?

Outlook 2013, Outlook 2010, Outlook 2007 or Outlook for Mac 2011.  Outlook 2003 is no longer supported.

 

No.  However be mindful when purchasing licenses from us: we provide licenses for all users in your organization not for individual users. If you have 20 users and only 1 of them needs a copy of Outlook, you’ll have to purchase $1x20.

Outlook Web App/Webmail/OWA What is the URL for resellers?

Exchange 2010: https://webmail.domainlocalhost.com

Exchange 2013:

https://webmail.mycloudmailbox.com

Password How often do passwords expire? Our Control Panel allows you to control the length, complexity as well as the duration of password expiry.
Public Folders How much storage does one receive? We offer 100MB per user up to a maximum of 2GB.  If you need more space, we recommend that you consider using SharePoint.
Spam and Virus Filtering

Who do you use for virus/spam filtering?

 

Do you allow Blacklists and whitelists?

 

Can users modify their whitelists and blacklists or is this strictly controlled by an Admin

Cloudmark – www.cloudmark.com

 

Yes

 

We also offer Admin level control to prevent or allow users to modify their whitelists and blacklists respectively.

SSL Certificates Can customers buy their own SSL Certs? No. SSL Certs are installed and maintained by the Hosting team. We are unable to support unless we own the certificate.

 

 

Move to Microsoft Email for Business

 

647.956.6081

Not looking for Microsoft Exchange Services and Support? Go back to our IT Support page or our IT Services page.