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Internet Support Services

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Internet Setup,Troubleshooting and Support

1CS has experience detecting and resolving internet issues including poorly performing wireless signals, routers, switches, firewalls, access points and connectivity. 

Internet Support Services

Who doesn't know the Internet?

What is the Internet?

The Internet is a worldwide computer network that uses the standard “TCP/IP” Internet protocol. It is comprised of millions of public, private, business, academic and government networks from local to global in size. Connected through networking technologies including optical, wireless and electronic. Often requiring some form of computer services.

How to Troubleshoot your Connection

Instructions for lost internet connection

If an internet connection has stopped working, try this first:

(1) shut down the computer (safely)

(2) unplug the power chord from the router

(3) wait 10 minutes

(4) plug the power chord back into the router

(5) turn the computer back on

(6) wait another 5 minutes

If the internet is still not working, contact us for computer services.

We fix Internet Problems

Internet Connectivity Support

If your Internet connection is already live, it would not take us long to configure your connection and connect your devices. If you do not already have a connection, you will need to get one. 1CS can assist in the selection of an internet service provider (ISP) and furthermore, if you provide us with written authorization, we can place an order and liason with an ISP on your behalf. Additionally, our technicians can troubleshoot issues related to an existing connection, network or wireless signal.

Wireless Signal Issues

Wireless Signal Support

Wireless signals can become weakened, especially if there is a competing wireless signal. Some people do not realize that wireless signals emanating from cordless phones, cell phones and other devices can affect the signal of a wireless router. Additionally, certain materials used to construct homes do not work well with wireless signals. If that is true in your home, 1CS can provide or procure a solution. We can show you how to get your signal to each room of your home. We use a device which can detect and analyze a wireless signal to better address wireless signal issues.

1CS can get your Internet working!

Troubleshooting Internet problems can be difficult if you are not familiar with doing so. There are tests one can carry out and settings which can be adjusted to address a total loss or intermittent loss of connection. 1CS is familiar with each of them. If you are having trouble with your Internet don’t hesitate to give us a call, we would be pleased to assist you.

Contact 1CS for internet connectivity support by phone or email or contact us using our online contact form. Need internet support for your business, we can support a broad range of network technology including routers and firewalls. 

Router, Switch & Firewall Service

What are they?

What are Routers, Switches and Firewalls?


A router is a device connected to a network which forwards data between a computer or network and other networks. A router connects two or more lines of data originating from different networks. It’s what a computer or other device gets plugged into to get an internet connection or it’s what gives off a wireless internet signal.


A switch looks like a router but only connects lines of data within one network.


A firewall is a network security system which coordinates network traffic based on an applied rule set. A firewall can be either a piece of hardware or a software program which helps keep out viruses, worms and hackers.

We Supply Routers

1CS can supply and service Routers, Switches and Firewalls

An internet service provider usually provides a router and a limited firewall which has some security features when internet service is initiated. Sometimes these are sufficient for personal use and sometimes they are not. 1CS can assist with the purchase of equipment which will better suit the given construction of a home. We have relationships with many suppliers and are familiar with high quality network equipment which our customers can purchase for a low cost. We also off the computer services necessary to install and setup these devices.

Router Questions

Router and Firewall Questions

The average person may not pay a lot of attention to these devices but just like any part of a computer system, they need to stay up to date and you computer services and can certainly help you out with that. As new technology enters the marketplace it may have difficulty communicating with an older router, switch or firewall. Signals can become degraded and newer technology may require a stronger signal or a signal in a different format.

When searching for a new router, one should consider the following questions:

  • is there a need for a router with a wireless signal?
  • What type of user is it for?
  • Does the user need a single band or a dual band?
  • What speed is needed….300Mbps, 900Mbps, 1900Mbps…?
  • Does the user require an 802.11n or an 802.11ac?
  • What type of security is needed?
  • Is there a need for a firewall?

1CS can help with Routers, Switches and Firewalls

It can be difficult to know the right router or firewall to use given the type of home construction. If the above questions are making you concerned, feel free to give us a call, we would be delighted to assist you in selecting a suitable router, switch or firewall for your home or business.

Contact us today for more information on our home computer repair services or request a call back using our online contact form. In addition to servicing or helping you purchase an appropriate router, switch and/or firewall, we offer other relevant computer services  such as internet support or network support


Looking for a Netgate Security Gateway Appliance? We are an authorized distributor. Click Order Netgate Products to get to our Netgate order page where you can request a quote. 

Need help with your Internet Service Provider like Rogers, Bell or Telus? We are familiar with these providers and their services. Let us liason with them on your behalf and deal with them for you so you don’t have to.

Looking for a Ubiquiti Access Points and other products? We sell a lot of Ubiquiti Products because we like them. Click Order Ubiquiti Products to get to our order page where you can request a quote. 

Get Solutions to Wireless Internet and Network Problems


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Not looking for Internet related Solutions? Go back to our Computer Services page.