Computer Support Done Right
First of all, a help desk is petty obvious, someone you contact to gain assistance with an issue. Secondly, a ticketing system is a web based program where you submit a request for support relating to an issue. Since many companies are small businesses, help desks are usually in the form of an email address where you submit a request. This option does not have as many benefits compared to employing a state-of-the-art ticketing system provided as part of a managed services contract. In either circumstance, a help desk and ticketing system each create a cue required to prioritize requests.
Why is a ticketing system better then email?
- Everything is centralized in one place
- Built in tracking and therefore reporting metrics
- Helps prioritize workflow
- Adds transparency
- Fosters collaboration
- Ensures continuity
- Routing Options
- Automated updates
- See previous Communications
As you can see, there are many advantages to using a ticketing system compared to using an email service. At 1CS, we understand the importance of a professional ticketing system, from our own and our customer’s perspective. That is why we provide complimentary use of our ticketing system to our Business and Managed Service clients.
The benefit of having everything in one place is the primary value proposition. From that stems many other benefits which are possible because of the all-in-one system. Other top benefits include the prioritization features, the ability to see and search previous communications relating to specific matters as well as the transparency of it all. It is a managed service designed to support communications and activities.
As information technology moves forward, more organizations are employing a ticketing system to satisfy their support needs. It is therefore the professional thing to do.
1CS Utilize’s a Ticketing System
If you would like to bring a professional IT support system to your business, 1CS would be pleased to assist. Contact 1CS for information on our ticketing system and our managed services. If you are looking for support on a one time basis, please check out our pc repair services for individuals or IT services for business.