647.956.6081 / 705.302.7937

Internet Support Services

Having Internet Problems? We can help. Let one of our experts get you back online.


Get your internet fixed right away. Fill out the form.


Read below for a description of the internet related services we offer

Internet Setup, Troubleshooting and Support

1CS has experience detecting and resolving internet issues including poorly performing wireless signals, routers, switches, firewalls, access points or device related issues

Internet Support Services Info:


Internet Issues We Fix

If you called your Internet Services Provider (“ISP”), told them your internet was not working and they told you that they tested the line/signal and everything with your internet connection seems to be working fine, then the issue is not with your internet connection but instead with your network configuration, equipment, or wireless signal.

When the issue is not with your internet connection, 1CS Technician’s resolve it.


Internet Issues We Do Not Fix

1CS Technician’s cannot and will not perform any services which relate to an ISP’s internet connection. If there is a problem with your internet service which relates to the internet connection, there is nothing 1CS can do except contact your ISP on your behlf and ask them to troubleshoot the connection.

When we refer to the term “internet connection”, we are referring to live internet access or live internet service that first enters a home through a coaxial cable which was run/setup by an ISP like Rogers or Bell.

1CS does not drill holes for cables in effort to run cable through walls, floors or ceilings of a residential dwelling, only commerical establishments. 

How To Troubleshoot a Loss of Internet

If internet access has been lost, first try these steps:

(1) shut down the computer (safely)

(2) unplug the power chord from the router

(3) wait 10 minutes

(4) plug the power chord back into the router

(5) turn the computer back on

(6) wait another 5 minutes

If after preforming the above steps the internet is still not working, contact us for computer services.

Understanding Wireless Signal Issues

Wireless signals can become weakened, especially if there atre one or more competing wireless signals nearby. Some do not realize that wireless signals emanating from cordless phones, cell phones and other devices can affect the signal of a wireless router. Additionally, certain materials used to construct homes do easily facilitate wireless signals. If that is true in your home, 1CS can provide a solution.

We use a device to detect and analyze a wireless signal so that we can better address wireless signal issues and get signal to each room of your home.

The Internet Related Services We Perform

1) Setup Internet (New Connection)

If your Internet connection is already live, it would not take us long to configure your connection and connect your devices. If you do not already have a connection, you will need to get one. 1CS can assist in the selection of an ISP. if you provide us with written authorization, we can place an order and liason with an ISP on your behalf.

2) Troubleshoot Internet (Existing Connection)

So long as your internet connection is good, our technicians can assess, diagnose and resolve internet related issues such as loss of internet, poor signal and intermittant service.

3) Internet Maintenance (New or Existing)

1CS can help keep your internet performing well by reconfiguring settings, updating the setup and replacing certain network components. We can also assist with some simple home internet security measures and information.

4) Upgrading/Replacing Network & Routing Equipment

Often times internet issues can be related to poorly performing equipment such routers, switches, access points and cables. These network components will work well until they no longer do. Maybe the hardware has degraded over time or cannot keep up with newer network components which function at a higher level.

5) Special/Custom Internet Solutions

1CS likes finding solutions to internet related issues. If looking to do something rather unconventional or complicated, we would be delighted to find a solution for you. 


Fix Wireless Issues


Setup Home Network


Run Ethernet Cables


Liason with Rogers/Bell


Setup & Support Home Offices


Secure Wifi Connection


Configure Router & Switch


Setup Access Points


Boost Wireless Signal


Setup & Support VPN for Homes


Install Firewall for Security


Issues with Rogers/Bell/Cogeco

1CS can Support and Supply Routers, Switches and Firewalls

It can be difficult to know the right router or firewall to use. If the above questions are making you concerned, feel free to give us a call, we would be delighted to assist you in selecting a suitable router, switch or firewall for your home or business.



Troubleshoot Router


Replace Router & Switch


Supply Hardware/Cables


Support existing Firewall


Support IoT Devices


Install/Configure Firewall


Replace Access Point


Setup & Support Firewall


Configure Security Settings


Repairs to Rogers/Bell Router

Router & Firewall Service Info:


What is a Router, Switch & Firewall

A Router, Switch & Firewall are defined as networking equipment, each performing a different but related fucntion.


A router is a device connected to a network which forwards data between a computer or network and other networks. Essentially, it connects two or more lines of data originating from different networks. It’s what a computer or other device gets plugged into so that a user can access the internet or it’s what gives off a wireless internet signal.


A switch looks like a router but only connects lines of data within one network. It’s a piece of hardware that connects different lines of cable for the purpose of extending the cable from one point to another.


A firewall is a network security system which coordinates network traffic based on an applied rule set. A firewall can be either a piece of hardware or a software program which helps keep out viruses, worms and hackers.

Supplier of Networking Equipment

We supply a wide range of network equipment suitable for home use although we spealize in supplying and supporting brands such as Netgate, Netgear, Ubiquiti, Linksys, Asus, TP-link, D-link, Ero and Google Nest.

We sell routers, switches, firewall appliances, firewall software, ethernet patch cables, patch panels, wall mounts and other related networking supplies.

Yes, an ISP usually provides a router and a limited firewall which has some security features when internet service is initiated. Sometimes these are sufficient and sometimes they are not, depending on usage. 1CS can assist with the purchase of equipment which will lead to an improvment in performance and security. 

Router and Firewall Questions

The average person may not pay a lot of attention to their router or networking equipment but just like any part of a computer system, they need to stay up to date with the times so that the user experiences good performance and is protected from unwanted intrusion.

When searching for a new router, please consider the following:

  • Is a wireless signal required
  • The distance which the wireless signal can reach
  • The number of devices that will be physically plugged into the router
  • The number of devices that will be connected to the router wirelessly
  • The level of desired performance or speed of the router
  • The average amount of data being uploaded and download on a daily basis
  • The desired level of security 

If unsure about the above questions, 1CS would be plased to assist in selecting suitable network equipment. 

It can be difficult to know the right router or firewall to use. Feel free to give us a call, we would be delighted to assist you in selecting a suitable router, switch or firewall for your home


Looking for a Netgate Security Gateway Appliance? We are an authorized distributor. Click Order Netgate Products to get to our Netgate order page where you can request a quote. 

Need help with your Internet Service Provider like Rogers, Bell or Telus? We are familiar with these providers and their services. Let us liason with them on your behalf and deal with them for you so you don’t have to.

Looking for a Ubiquiti Access Points and other products? We sell a lot of Ubiquiti . Click Order Ubiquiti Products to get to our order page where you can request a quote.

Get Solutions to Wireless Internet or Network Problems


Or call us at:


Not looking for Internet related Solutions? Go back to our Computer Services page.