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Microsoft Exchange Support 

Get assistance with Microsoft’s Hosted or Cloud Exchange Server for Business

Microsoft Exchange Consulting, Migration, Management & Support, Toronto 

Still using “consumer grade email” rather than an “email platform designed for business”? Instead, harness the power of Microsoft Hosted Exchange Server and utilize a powerful email solution designed for small, medium and large sized organizations. 1CS can fast-track your subscription application process and provide the IT services necessary to move your existing data and email accounts and deploy the email solution for you so that it works and you know how to use it. Watch the below video to learn.

Still Using Exchange v2003?

Microsoft stopped supporting Exchange 2003, as of April 8th, 2014

What is the consequence (for users of Exchange 2003)?


Users cannot get support

Users cannot get support for things such as fixing bugs, security-patches or other similar necessities. With the use of un-patched applications such as MS EX 2003, the user is more susceptible to breaches in access and data, and depending on your geographic region, may possibly violate local or industry regulatory requirements. 

Works Poorly

Exchange 2003 will function less efficiently and likely cause reduced productivity among employees. Additionally, addressing Exchange issues can become cumbersome as the unsupported version will become increasingly difficult to manage as time goes on. 


Even in the best of circumstance, given the software is no longer supported, your business will most certainly suffer from functionality limitations. For instance, access to new solutions, technology services and other features/benefits such as online collaboration, mobile functionality will begin to degrade and could easily stop functioning all together. 

Inferior Version

Not to mention, the user is using an old and inferior version of the product. Something much better exists such as Microsoft Exchange 2010 or 2013. The 2013 version has the luxury of 10 years of advancement over the 2013 version. 

Don’t get us wrong, while Microsoft’s 2003 version does not include many of the more advanced collaboration or mobility features built into v2010 or v2013, it has given many business owners a reliable email solution for more than 10 years. However, it has come time to upgrade. Luckily, 1CS is a supplier ot Exchange licences and can fast-track your application, get you setup with a newer version and help you managing it along the way. 

Think of Microsoft’s “end of support” as a chance to re-juvenate your Exchange solution. Upgrade from a basic email solution to a more advanced email solution which can collaborate and communicate with efficacy. The benefits of updating your program. Together, let’s review and examine the potential gains of making change, the way to upgrade your environment for the lowest cost, given your requirements, and consider your long term needs. 

Let’s go over Exchange upgrade options and discuss some of the benefits contrasted against what will need to be done


Option #1: Using Exchange 2010/2013 on premises


Same Interface

Operate with ease using an interface which does not look different as you move from device to device and use a different brower.

Power & Integration

Take control of robust collaborative and communicative applications like SharePoint and Lync.

Platforms & Availability

Simplified management of across more powerful platforms with greater accessibility.

Mobile Access

Use an improved interface on a mobile device.

Exchange Migration

Transferring accounts to a newer version of Exchange may lead to downtime. It will also need the management of internal IT staff with Exchange migration experience or we can oversee and manage the move to Exchange 2010/2013.


Drain on Resources

Overseeing advanced applications such as SharePoint, Lync and Data Recovery can be more work than Exchange 2003. 

Additional Costs

Businesses will face other expenses when upgrading for the planning, redesigning of some IT systems and processes as well as new software licenses.


Changes Required

Upgrades to the Network (including topology), security measures, data flow, equipment and other aspects of your IT system may be necessary. 


Many businesses, small and large, will find the advanced environment of on premises Exchange 2010 and 2013 more mature and refined compared to Exchange 2003. I is made for a workforce which is on the go, working in teams and social. What businesses should be aware of before upgrading 2003 to 2010/2013 is that the system requires more of your IT budget and resources like staff time.

Option #2: Using Exchange 2010/2013 on the Cloud

No Capital Costs

Without upfront expenses as the hosting provider owns and maintains all of the infrastructure.

Budget Control

More accurate budgeting; since most hosting plans in the marketplace use pay-as-you-go pricing.

All on-prem benefits

Enjoy all of the features and benefits of Exchange 2010/2013 on-premise version.


The ability to scale and scale quickly, increasing or decreasing services, users and more by the flick of a switch.

Right Provider

A good host can have consistently better security, performance, compliance regime and availability (up to 99.999%*) .

Level of Control

Commonly, hosting solutions allow for the easy management of access, accounts, settings and licences. 

Frees-up IT Dept

Rather than dealing with all of the planning, troubleshooting and maintenance which on-prem sysatems comes with, your IT staff can concentrate on high-level strategy, projects, upgrades and support.

Customer Satisfaction

A great hosting provider will monitor NP scores for a high-level of customer satisfaction.

Tech Support

A good hosting company will provide around the clock support with decent response times.

Hosting Providers

Figuring out which hosting provider to use can be hard.

Level of Control

Control over your infrastructure, platforms, accessibility, performance, compliance and security depend on the hosting provider selected.

Additional Fees

We will charge for our time relating to the migration and deployment.

Data Storage Risk

Some hosting providers store your data outside of Canada and US, opening up your data to threats and non-compliance issues. 

Migration Risks

Where one can run into trouble is with the migration, and it’s success depends on the familiarity one has with Exchange 2003 migrations.

The cloud option for 2010/2013 comes with the same functionalities as the local on prem-option and there are no upfront investment costs for the infrastructure or the platform. However, IT managers, business owners and the like will need to do the necessary research in finding a suitable hosting provider which can supply the level of control, services, availability and reputation necessary for you to build the system, processes and workflows you require. 


How to get Started with Microsoft on-premises or cloud-based Email platform for Business




Moving from on-premises Exchange to the hosted Exchange is huge decision, as there are many ways to do this. From years of experience and our Microsoft Partner, we realize that Exchange in the cloud can lead to increased productivity gains and reduced total cost of ownership for many organizations who use it, but not every single one of them. Our team here at 1CS can help you evaluate your current and future needs in effort to determine if moving Exchange to the cloud makes sense for your business.

We are connected to and sell a full suite of cloud solutions including Hosted Exchange 2010/2013, Hosted Lync, & Hosted SharePoint. Additionally, can supply your business with a premier online back-up & solution, compliance regime, archiving, Azure cloud services and more.

Move to Microsoft Email for Business



Not looking for Exchange Support? Go back to our Microsoft Support page or IT Support page.